One of the leading global telecoms recruitment agencies

As FPG demonstrated they have the agility and flexibility to support us.  We have expanded FPG across all our business vertical and the entire USA/LATAM talent acquisition team not limited to Colombia, but including Mexico, Costa Rica, LATAM,  USA and Canada. We have several candidates in client interviews, offer pending and awaiting next steps.

I wanted to thank FPG for your patient and support.  We will ensure that FPG will become a strategic partner for us.

I was tasked to find acceptable candidates who were both skilled in OSS Tech support and bilingual (Spanish/english) speaking capabilities. Using our traditional staffing vendors first, we were unable to locate any good candidates who could fulfill our requirements.  

I found First Point Group due to their multinational capabilities and contacted them to discuss our requirements for Telecom Tech Support. I was amazed at the speed of communication, the first hand knowledge of our requirements by the team, and the ability to quickly source candidates in Latin American countries. 

Every candidate that we received was exactly what we were looking for in technical aptitude, linguistic capabilities, and prior experience in certain carriers or programs.  By working with First Point Group, the process for sourcing and hiring candidates was easy and seamless.  

  Due to fantastic staffing by First Point Group, we were able to meet and reduce the required amount of time for our staffing ramp plan; thus putting our program in a strong position for kickoff of the project. 

First Point Group has been providing staffing services to us and our subsidiary companies since 2016. First Point Group has built a reputation for providing superior client service, but my interactions over the past year (+) have influenced a new level of high expectations that few can achieve.  

I have had the pleasure of working with First Point Group on a variety of roles, each with their own unique hiring obstacles that required special attention and care. Whether it be a refined skillset, a personality puzzle, a challenging hiring manager, or a lengthy hiring process, First Point Group has always come through as a trusted partner in providing top candidates. In addition to providing great candidate matches, they prove to be a partner by keeping lines of communication open and frequent, listening to our needs intently (even when they change mid-process), and ensuring the handoff goes as smoothly as possible. When managers have an urgent need, I know exactly who we can depend on time and time again - First Point Group.