Title: Workforce Management Consultant
Location: Cape Town
Budget R600 000-R800 000
Work Environment Hybrid
Job Description:
Configure, implement, and integrate workforce management solutions for customers. Conduct training for WFM customers on solutions implemented and provide after-sales support.
Key Responsibilities:
Design and plan WFM systems for clients.
Understand the WFM blueprint and configure the system according to the customer's requirements.
Configure the customer's rules within the setup of the system.
Facilitate the population of the blueprint with mid-market clients.
Consult with and advise customers on best practices, industry standards, and legislation compliance.
Integrate WFM system with customers' systems.
Identify which systems the WFM system needs to be integrated with from the blueprint.
Liaise directly with customers' 3rd party vendors (e.g., payroll system, master data, and HR) where necessary for effective integration.
Implement WFM system for customers.
Configure the system according to the blueprint.
Facilitate user acceptance testing with clients.
Deploy the WFM system.
Conduct training for WFM customers.
Conduct end-user training with clients' end users and super users.
Continually develop own skills to improve training methods and product knowledge.
Keep skills updated by attending regular training on the Kronos training portal.
Assist end users through their first payrolls and resolve any post go-live and day-to-day operational issues.
Participate and contribute in project post-mortem meetings.
Provide end-to-end system support to clients (on-site and remote).
Attend to assigned service calls promptly for optimal resolution.
Source solutions from seniors for unresolved calls.
Use the global support system to log and resolve complex product issues.
Provide Help Desk support.
Core Responsibilities:
Proactively learn about and understand the entire Kronos product line.
Review the Kronos website weekly, using available tools to enhance product understanding and identify new information.
Utilize the Kronos online library for technical information.
Log questions and receive responses from other consultants and Kronos representatives through product forums.
Stay updated on changes in Kronos' day-to-day business.
Participate in web virtual training/webinars when available.
Engage in testing new Kronos products and features.
Collaborate with other consultants on their experiences.
Communications & Working Relationships:
Internal:
National Operations Manager
Other Kronos Consultants
Pre-Sales Consultants
Technical Consultants
Project Managers
External:
WFM customers
Kronos Global Support
Kronos Customer Success Manager
Qualifications, Experience, & Skills:
Educational Qualifications:
Essential: Matric
Advantageous:
Tertiary IT qualification (Certificate/Diploma/Degree)
HR qualification (Certificate/Diploma/Degree)
Microsoft certifications
Experience:
At least 2-3 years' experience in system integration and networking
PC application software experience (MS Office Suite)
Time and Labour management system experience advantageous
Microsoft operating systems and SQL database systems experience advantageous
Skills:
Essential:
Basic knowledge of mobile technology
Basic knowledge of cloud computing
Knowledge of various browsers
Presentation skills
Excellent customer relations skills
Soft skills associated with effective customer communications and account management
Ability to coordinate and organize multi-tasks to achieve training vision
Time management skills
Windows server experience
Ability to multi-task
Advantageous:
Knowledge of time and attendance systems
Kronos configuration experience
SQL Reporting services
Visual Studio
Oracle
SQL
Other Requirements:
Must be willing to travel locally and internationally to customer sites
Must have own vehicle and driver's license
Behavioral Competencies:
Communication skills: Clearly conveying information and ideas through various media to engage the audience and help them understand and retain the message.
Customer focus: Making customers and their needs a primary focus of one's actions; developing and sustaining productive customer relationships.
Continuous learning: Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job.
Contributing to team success: Actively participating as a team member to achieve goals.
Formal presentation: Presenting ideas effectively to individuals or groups with preparation; delivering presentations suited to the audience.
Managing work (time management): Effectively managing time and resources to ensure work is completed efficiently.
Compliance: Adhering to policies and procedures and meeting deadlines.
Education:
National Certificate Level 4 (N4) / Grade 12 (Required)
Location: Cape Town
Budget R600 000-R800 000
Work Environment Hybrid
Job Description:
Configure, implement, and integrate workforce management solutions for customers. Conduct training for WFM customers on solutions implemented and provide after-sales support.
Key Responsibilities:
Design and plan WFM systems for clients.
Understand the WFM blueprint and configure the system according to the customer's requirements.
Configure the customer's rules within the setup of the system.
Facilitate the population of the blueprint with mid-market clients.
Consult with and advise customers on best practices, industry standards, and legislation compliance.
Integrate WFM system with customers' systems.
Identify which systems the WFM system needs to be integrated with from the blueprint.
Liaise directly with customers' 3rd party vendors (e.g., payroll system, master data, and HR) where necessary for effective integration.
Implement WFM system for customers.
Configure the system according to the blueprint.
Facilitate user acceptance testing with clients.
Deploy the WFM system.
Conduct training for WFM customers.
Conduct end-user training with clients' end users and super users.
Continually develop own skills to improve training methods and product knowledge.
Keep skills updated by attending regular training on the Kronos training portal.
Assist end users through their first payrolls and resolve any post go-live and day-to-day operational issues.
Participate and contribute in project post-mortem meetings.
Provide end-to-end system support to clients (on-site and remote).
Attend to assigned service calls promptly for optimal resolution.
Source solutions from seniors for unresolved calls.
Use the global support system to log and resolve complex product issues.
Provide Help Desk support.
Core Responsibilities:
Proactively learn about and understand the entire Kronos product line.
Review the Kronos website weekly, using available tools to enhance product understanding and identify new information.
Utilize the Kronos online library for technical information.
Log questions and receive responses from other consultants and Kronos representatives through product forums.
Stay updated on changes in Kronos' day-to-day business.
Participate in web virtual training/webinars when available.
Engage in testing new Kronos products and features.
Collaborate with other consultants on their experiences.
Communications & Working Relationships:
Internal:
National Operations Manager
Other Kronos Consultants
Pre-Sales Consultants
Technical Consultants
Project Managers
External:
WFM customers
Kronos Global Support
Kronos Customer Success Manager
Qualifications, Experience, & Skills:
Educational Qualifications:
Essential: Matric
Advantageous:
Tertiary IT qualification (Certificate/Diploma/Degree)
HR qualification (Certificate/Diploma/Degree)
Microsoft certifications
Experience:
At least 2-3 years' experience in system integration and networking
PC application software experience (MS Office Suite)
Time and Labour management system experience advantageous
Microsoft operating systems and SQL database systems experience advantageous
Skills:
Essential:
Basic knowledge of mobile technology
Basic knowledge of cloud computing
Knowledge of various browsers
Presentation skills
Excellent customer relations skills
Soft skills associated with effective customer communications and account management
Ability to coordinate and organize multi-tasks to achieve training vision
Time management skills
Windows server experience
Ability to multi-task
Advantageous:
Knowledge of time and attendance systems
Kronos configuration experience
SQL Reporting services
Visual Studio
Oracle
SQL
Other Requirements:
Must be willing to travel locally and internationally to customer sites
Must have own vehicle and driver's license
Behavioral Competencies:
Communication skills: Clearly conveying information and ideas through various media to engage the audience and help them understand and retain the message.
Customer focus: Making customers and their needs a primary focus of one's actions; developing and sustaining productive customer relationships.
Continuous learning: Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job.
Contributing to team success: Actively participating as a team member to achieve goals.
Formal presentation: Presenting ideas effectively to individuals or groups with preparation; delivering presentations suited to the audience.
Managing work (time management): Effectively managing time and resources to ensure work is completed efficiently.
Compliance: Adhering to policies and procedures and meeting deadlines.
Education:
National Certificate Level 4 (N4) / Grade 12 (Required)
