We are looking for an experienced Project Coordinator to join a team that will deliver a comprehensive Tour Operator Programme for the 2026 World Cup taking place across the USA, Mexico, and Canada between June and July 2026. This initiative involves providing a fully branded (white-label) travel solution covering flights, accommodation, ground transport, and a range of potential ancillary services. This position centres on overseeing the coordination of ticket-inclusive travel packages in strict alignment with all event policies and regulations.
Responsibilities:
Project Coordination & PMO
- Support delivery of the full tour operator program lifecycle from initiation through closure, applying PMO best practices, principles, processes, and governance.
- Develop/ maintain supporting PMO documents as needed, including project charters, WBS, and governance documentation.
- Manage change, quality, and control processes, maintaining applicable logs.
- Track progress, interdependencies, and milestones across all workstreams, conducting regular health checks to ensure timely delivery.
- Coordinate cross-functional activities between Travel Services and other functional departments
- Monitor KPIs and operational metrics, preparing concise status reports for steering committees
- Facilitate effective information flow, program meetings, action tracking, and follow-through
- Coordinate program deliverables across multiple geographies and time zones, ensuring alignment with local operational requirements.
Travel Services Program Delivery
- Leverage tour operator/ travel services expertise across flights, accommodation, and ground transport to identify operational gaps and implement solutions.
- Support development of travel services commercial and operational procedures and workflows, in conjunctions with the head of these areas and Program Director, as needed.
- Apply industry best practices to enhance program delivery and customer experience.
- Support compliance monitoring and service-level adherence
- Support operational readiness planning for event-time service delivery.
Data & Reporting
- Build and maintain Excel-based tracking systems with automation for travel services operations
- Create dashboards consolidating data from multiple sources
- Maintain risk registers, KPIs, and program health metrics to support performance monitoring
- Ensure data accuracy and consistency across all documents and reporting platforms
- Monitor compliance with contractual obligations and Qatar Airways Holidays policies, escalating risks as necessary.
Process Enhancement
- Review existing workflows to identify opportunities for automation, efficiency, and simplification
- Design collaboration structures that maximise efficiency information dissemination
- Implement SharePoint architectures and Power Automate workflows
- Document processes for consistent execution
