Role: Customer Support Specialist
Location South Africa, Remote
Are you a seasoned Customer Support professional ready to take the next step? Our client is looking for a Customer Support Lead to own their support function, shape processes, and drive a world-class customer experience.
In this role, you’ll:
- Lead a team of support specialists, mentoring and developing talent
- Solve complex technical issues and ensure customers get fast, effective solutions
- Partner with Product and Engineering to influence the product roadmap
- Drive process improvements that truly elevate the customer experience
We’re looking for someone who:
- Has 3+ years in technical support, including leadership experience
- Can troubleshoot technical issues and communicate solutions clearly
- Excels in cross-functional collaboration and enjoys solving problems
- Thrives in shaping and improving support operations
Why you’ll love this role:
- Directly impact customer satisfaction and product direction
- Lead a growing, high-performing team
- Work closely with senior leadership
- Enjoy a collaborative, fast-paced environment with real career growth
Work Schedule:
This is a remote role, but you’ll need to be available during EST business hours to collaborate effectively with the team and clients based in the U.S.
