Country Service Manger
Location: Manila, Philippines
Job Responsibilities:
- Service Delivery: Responsible for branch customer service, formulate local service strategy. deal with customer complaints and feedback information, establish delivery process management and escalation process.
- Customer Management: Participate in service policies, improve customer satisfaction, improve rapport with clinical customers, and improve rapport with biomedical engineer.
- Business Management: Ensure the completion of the branch's service revenue tasks, improve the structure of service revenue, manage the use of expenses and compliance.
- Channel Building: Channel service planning and channel management strategy formulation , Promote the development of channels, improve the capacity of channel service teams, build benchmark channels, platform merchants, diversified service channels, and third-party service revenue channels.
- Team Management: Responsible for service team building, improve team efficiency, help employees to improve their performance, technical and professional skill, and manage the process of services in the branch
- Sales & MKT Synergy: Drive the service team to help achieve sales revenue, formulate synergy mechanisms, and provide support for major marketing projects and execution.
Job Requirements:
- Must have: Proven experience managing a field service engineer team within a manufacturer (brand) company—experience from distributors or agents will not be considered.
- Preferred: Background in IVD (In-Vitro Diagnostics) or medical device products(ultrasound patient monitor).
- Willingness to travel extensively across the Philippines as required.
- Strong leadership, communication, and problem-solving skills.
- Ability to work under dual reporting lines (local GM and regional service manager).
